(no subject)

[felicula]

***sighs***

I guess it's that time of year again. It's less than a week until the first day of school. What was I thinking? Of course... it must be time for the district to fuck with us again.


Yesterday's mail found us receiving Aidan's bus notice. I sighed with relief at first since I wished they wouldn't wait until the last week to send it. Then I saw what it said. The notice listed his school as #43.

Wait? What!?!

When he first got into MAP and was set to transfer he was supposed to go to #43, but #43's MAP was full. So, they switched him to #23. For the past year he has gone to school #23, made friends there, and was generally under the impression that the next time he'd have to switch schools would be when he moves up. So, I saw the text on the notice and flipped out. What the fuck!

So, today I try calling #23 to figure out if he's still enrolled. Unsurprisingly, there was no one in the office and no phone maze set up for me to follow to the cheese.
Next, I find a customer service number in the district calendar. Someone should be there right? I call, I fumble while asking. The woman sounds nice and gives me a number for something like registration and enrollment to call. I call it. "This number has been disconnected."

AAAAAARRRRRRGGGGGGHHHHHHHHH!!!

So I scan the list of numbers more thoroughly and find a totally different number listed for the service she mentioned. I call that. Oh goody. A phone tree maze to navigate... the result of which is that this particular office doesn't open for another half hour.

I have time to kill. I figure it would benefit everyone if I call back customer service to tell them the number was out of service. I call back... and get a completely different woman. I mention that it was a wrong number, and before I can say another word she cuts me off and says, "The number is xxx-xxxx and it's in this building. She was new. Goodbye." Except... the number she spouted was a different one than I had found. Bleurgh.

So... out of curiosity I tried the number she gave me. Maybe this one is open now? I get, "The voicemail box for the person you are calling is full." Ummm... This is ridiculous.

So, I waited out the rest of the half-hour, throwing an extra ten minutes in case their clocks don't quite mesh with EST. I don't remember which of the numbers was finally the one that got through, since it took a couple times alternating back and forth to get someone to pick up. Still, I finally got a person. She plugged in Aidan's name to the computer and assured me that he was, indeed, set to be returning to #23. Phew.

On to call #2: transportation. Something's nice about a calm rep with a low soothing voice. Especially after the aforementioned rigamarole. He took down Aidan's name and school, checked his system, calmly informed me that I could disregard the notice that we received. He even asked if I had a pen handy to write down the correct information. By the time I expressed my thanks, I had crossed out the errata and filled in the new route# and times for pick-up and drop-off.

I still hate phones. Vehemently.

Comments

[kareila]

Urgh.

[blackfelicula.livejournal.com]

***nods*** Sadly this is far from the first time the district has seen fit to screw with us.

[dawnstar.livejournal.com]

Guh!

[blackfelicula.livejournal.com]

***nodnods*** I keep wondering when it will end.

[hbbtrbbtbcnbt.livejournal.com]

Stupid RCSD. They need a kick. May I kick them??? *hugs!*

[blackfelicula.livejournal.com]

***starts humming Moxy Fruvous's "Kick in the Ass"*** Wait. I can do better than that. ***fires up Winamp and plays it***

[mechanchaos.livejournal.com]

I think its more important that the problem arose and you took care of it. I would have took me a while to find a time I could have done it. I appreciate that you did.

lol o m g

[evilkinggumby.livejournal.com]

yeah the frustration level and anger you were feeling is why 95% of the calls i took at my now former job were so horrible. It sucks to know people have to go through hell to GET someone, so much so they treat that someone like hell. I am sure you weren't that bad but.. yeah.. the other 2 people you talked ot that were a: not helpful " or b"useless" asre just like half the staff i was working with.

there are no standardized quota's for customer service nowadays. cheap labor. thats all they want. You don't even need to speak proper english. :)

Re: lol o m g

[blackfelicula.livejournal.com]

***nodnods***

I've been on both sides of this kind of situation... used to do MCIWorldCom Internet support. ***shudders***

I think the worst I did to the last guy was babble, sound at least vaguely panicky, and thank him for helping when that was what he did.